If zero stars was an option, that's what I'd give them. The most inflated repair estimate I've seen in my over 50 years of driving. The correct price for the repair was just slightly higher than what they charged for the estimate. :( YMMV Edit: Since I can't reply to you response, I'll clarify my review for you here: What what you are calling a "diagnostic", I'm calling an estimate. Whatever we call it, you DID charge dearly for it and could not correctly name the problem part. I will get back to you after I have fixed the car myself with a more detailed response.
We don’t charge for an estimate, unless we didn’t diagnostics. And we don’t have a customer in our data base with this name. So if you could shed some light on this we can understand the issue. Edit, we don’t have an R Hertz as a customer. So either let us know what vehicle or customer name you had it under so we can review this.
- ACI Automotive and Performance LLC