1

If zero stars was an option, that's what I'd give them. The most inflated repair estimate I've seen in my over 50 years of driving. The correct price for the repair was just slightly higher than what they charged for the estimate. :( YMMV Edit: Since I can't reply to you response, I'll clarify my review for you here: What what you are calling a "diagnostic", I'm calling an estimate. Whatever we call it, you DID charge dearly for it and could not correctly name the problem part. I will get back to you after I have fixed the car myself with a more detailed response. Edit 2: You "diagnostic" consisted of opening the hood and identifying the source of the oil leak, which you called a block off plate, when it really was a VTEC valve filter cover. This is common problem with this engine and mileage. For this "service" you charged $135 and added in some miscellaneous charge to negate my local business discount. Your total estimate for the repair was $1600. I fixed it myself in 2 hours with a $7 part.

We don’t charge for an estimate, unless we didn’t diagnostics. And we don’t have a customer in our data base with this name. So if you could shed some light on this we can understand the issue. Edit, we don’t have an R Hertz as a customer. So either let us know what vehicle or customer name you had it under so we can review this.

- ACI Automotive and Performance LLC
1

If zero stars was an option, that's what I'd give them. The most inflated repair estimate I've seen in my over 50 years of driving. The correct price for the repair was just slightly higher than what they charged for the estimate. :( YMMV Edit: Since I can't reply to you response, I'll clarify my review for you here: What what you are calling a "diagnostic", I'm calling an estimate. Whatever we call it, you DID charge dearly for it and could not correctly name the problem part. I will get back to you after I have fixed the car myself with a more detailed response. Edit 2: Your "diagnostic" consisted of opening the hood and identifying the source of the oil leak, which you called a block off plate, when it really was a VTEC valve screen cover. This is common problem with this engine and mileage. For this "diagnostic" you charged $135 and to add insult to injury, you added in some miscellaneous charge to negate my local business discount. Your total estimate for the repair was $1600. I fixed it myself in 2 hours with a $7 part. I do not use my real name on the interwebs. Everything else is the absolute truth.

We don’t charge for an estimate, unless we didn’t diagnostics. And we don’t have a customer in our data base with this name. So if you could shed some light on this we can understand the issue. Edit, we don’t have an R Hertz as a customer. So either let us know what vehicle or customer name you had it under so we can review this.

- ACI Automotive and Performance LLC
5

ACI is an outstanding operation - their web scheduling actually works, as opposed to other organizations that never follow up. They are courteous, professional and expedient. I wouldn't take my vehicles anywhere else.

5

Had a problem getting my car to start and thought it might be the fuel pump. The guys at ACI took the time to make a proper diagnosis, and they found that it was a much cheaper part in the ignition causing the issue. Saved me a lot of money! They were great about keeping me informed over the phone as well. Much appreciated 👍🏻

Thank you for your feedback and business.

- ACI Automotive and Performance LLC
5

Good business to deal with. Highly recommended.

Thank you for your business and feedback 🙌🙌

- ACI Automotive and Performance LLC
5

They did really fast inspections of my vehicles.

5

This shop is awesome. I was only in for a vehicle inspection, but the owner and his wife were so welcoming, polite, and knowledgeable. The inspection only took a few minutes but I hung out and talked with them for several more minutes. I will absolutely be bringing all my cars to them in the future.

5

I’ve been going to ACI since the doors opened up. Josh is very knowledgeable and I trust his expertise. I went in today for oil change and wheel alignment. Like always, perfection. Fellas I think you guy’s should treat me to my next oil change free because there wasn’t any Liqui Moly😢. lol

5

I am so relieved to have found a shop that is honest and dependable. Josh is very knowledgeable and willing to continue on the issue until it is resolved. It is so nice to be able to feel as though I can trust what they are saying and recommending. We are a family of many Volkswagens and I will have no problem driving the distance to use ACI for all our future needs. Thank you!

5

Consistent quality service with honesty and respect. Just read all of the reviews from the community that they serve and you will easily be able to see the difference between them and a large chain repair shop.

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